Question 1

What is the FLY-FOOT Package?

Accepted Answer

Our packages are tailored for 2 people. They include the match ticket, hotel booking, and online FLY-FOOT agent.
You can add flights to our packages as well, and they will be added to your total amount at the time of booking.

Question 2

Can I customize the trip?

Accepted Answer

Of course! If you want to make changes to a FLY-FOOT package, you will notice a 'customize' button that will allow you to add/remove the number of people, change seat category, hotel of your choice or even add flights if you wish.
Depending on the chosen game, you may add another game to your trip.
Once these steps are completed, you will navigate to the stadium tour and city experiences where you will find many exciting tours and experiences to choose from.

Question 3

What are FLY-FOOT perks?

Accepted Answer

-FLY-FOOT online agent
-Airport pick up and drop off
-Travel insurance
-Visa assistance with Travisa

Question 4

What extra services does FLY-FOOT offer?

Accepted Answer

Upon completing the seat category, hotel, and flight steps, you will be directed to the extra services we offer such as stadium tours and many city experiences to choose from.

Question 5

I want to know my seat location and whether my seats will be together or not. Is it possible?

Accepted Answer

Our seats are distributed between different categories. These categories cover areas of the stadium, as we highlight in each stadium plan on your team page.
Once you select the category, FLY-FOOT will book your seat in that area.
And yes, you will be seated next to each other, unless we specifically state otherwise during your booking process.

Question 6

Can I buy tickets for matches only?

Accepted Answer

No, FLY-FOOT offers packages that include match tickets and hotel bookings at a minimum. We want to provide you with the best experience possible.

Question 7

What is the online FLY-FOOT Agent service?

Accepted Answer

FLY-FOOT Agent is a service from which all our clients can benefit.
A FLY-FOOT team member, who speaks different languages, will help you make the best out of your travel experience.
Whether it is nightlife, shopping, sports, or dining that you want to enjoy, we can help you and guide you around these cities that we know so well.
With this service, you can avoid many of the unpleasant situations that travelers usually face when visiting a new place.
We know the city, and we speak your language.

Question 8

What are the methods of Payment?

Accepted Answer

All major Credit Cards. And in some countries, direct bank transfers and cash payments are accepted. The available payment options will be highlighted as you go through your package check-out process.
FLY-FOOT also offers payment facilities. You can ask for these options during your booking process.

Question 9

I just settled my payment. How do I know my reservation is confirmed?

Accepted Answer

After making the payment, you will receive a confirmation email along with your reservation vouchers.

Question 10

I want to cancel my booking. Do you have a refund policy?

Accepted Answer

Refunds depend on the service provider of the airlines, the hotels, and the experiences. Match tickets are non-refundable.
In case of a postponed game, the tickets will still be valid for the new dates.
In case the game was played behind closed doors, funds will be credited to your FLY-FOOT account to be used for a later game.

Question 11

I want to file a complaint. Who should I contact?

Accepted Answer

Fly-Foot’s major concern is your comfort and satisfaction. If you feel that they were compromised please contact us via email or phone as soon as possible and we will do everything reasonably possible to sort the problem out.

Borussia Dortmund - Football Packages

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